Delivery

Time Frames

  • The Product with the longest time to completion may determine your estimated delivery week. We will provide you with an estimated week and our carrier will contact you to arrange delivery.
  • Any date specified by us for delivery is an estimate and time for delivery shall not be made of the essence. Specific delivery dates and times cannot be agreed when placing your order.
  • Express lead times are subject to availability and cannot be guaranteed.
  • We are not liable for any delays and/or failures in delivery if we cannot gain access to the delivery address on the agreed delivery date or under any other circumstances beyond our reasonable control.
  • Standard Curtains will be delivered within approximately 4 to 5 weeks, Bed Linen 5 weeks, unless otherwise stated.
  • Multiple types of Products may be delivered separately.
  • We offer international delivery in selected countries please see our International Delivery section for details.

 

Standard Parcel Delivery

  • We deliver Made-to-Measure Products (MTM) via DPD based carriers to Argentina, Australia, Austria, Bahrain, Belgium, Brazil, Bulgaria, Canada, Chile, China, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, India, Indonesia, Ireland, Israel, Italy, Japan, Korea, Kuwait, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Mexico, Netherlands, Norway, New Zealand, Oman, Panama, Papua New Guinea, Peru, Poland, Portugal, Qatar, Romania, Russia, Saudi Arabia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Thailand, Turkey, U.S., Uruguay, United Arab Emirates, United Kingdom, Venezuela.
  • We do not deliver to Faroe Islands, Greenland, Corsica, Iceland, Balearic Islands, Northern Ireland and the islands of Great Britain, French Guiana, La Réunion, Martinique, Guadeloupe, Livigno, Ceuta and Melilla and the Canary Islands.
  • It is your responsibility to provide an accurate, secure postal delivery address. For most parcels an adults signature will be required.
  • We are not liable for loss once goods have been signed for or if goods are lost due to an inaccurate address supplied by you.

 

Charges

  • DPD CLASSIC - Standard DPD delivery charges to Austria, Belgium, Denmark, Estonia, France, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, Hungary, Germany, Netherlands, Poland, Romania, Slovenia, Slovakia, Switzerland, United Kingdom are 18€.
  • DPD PRIVATE - Standard DPD delivery charges to Czech Republic are 6€.
  • DPD CLASSIC - Standard DPD delivery charges to Bulgaria, Finland, Croatia, Ireland, Norway, Portugal, Greece, Spain, Sweden are 42€.
  • DPD CLASSIC - AIR DPD delivery charges to U.S. and Canada are 46€ (approx. 62US$).
  • DPD CLASSIC - AIR DPD delivery charges to Argentina, Brazil, Mexico, Panama, Peru, Chile, Uruguay, Venezuela, South Africa, Saudi Arabia, Kuwait, Turkey, Israel, Oman, United Arab Emirates, Bahrain, Qatar, India, China, Thailand, Indonesia, South Korea, Japan are 84€ (approx. 112US$).
  • DPD CLASSIC - AIR DPD delivery charges to Australia, New Zealand, Papua New Guinea are 100€ (approx. 134US$).
  • DPD CLASSIC - AIR DPD delivery charges to Russia are 168€ (approx. 225US$).

 

Risk of Damage and Title in Property

We bear the risk of loss or damage to the Products until they are delivered. The Products will only belong to you once payment has been made in full. Until full payment is received, we may ask you to return the Products to us at any time. If you return the Products to us for any reason, they will become our property and our risk when we receive them.

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